At KitchenSak, we strive to provide the best shopping experience for our valued customers. If you are not entirely satisfied with your purchase, we offer a 30-day guarantee return policy for most items. However, please note that certain exclusions apply, and this policy does not cover sale items, gift items, and wholesale orders.
Eligibility for Returns:
- To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.
- The 30-day return period starts from the date of delivery.
Items Excluded from Returns:
- Sale Items: Unfortunately, we cannot accept returns on sale items. These items are sold as-is and are non-refundable.
- Gift Items: Gifts purchased from KitchenSak are non-returnable and non-refundable.
- Wholesale Orders: Orders placed through our wholesale program are considered final and cannot be returned or refunded.
Return Process:
If you have an eligible item that you would like to return, please follow these steps:
- Contact Customer Support: Get in touch with our customer support team within 30 days of receiving the product. You can reach out to them via contact@kitchensak.com.
- Provide Order Information: To process your return request, we will require the order number and the specific details of the item you wish to return.
- Receive Return Authorization: Once your return request is approved, you will receive a return authorization along with further instructions on how to proceed.
- Ship the Item: Pack the item securely to prevent damage during transit and ship it back to the address provided in the return authorization. Please note that customers are responsible for the return shipping costs.
- Inspection and Refund: Once we receive the returned item and inspect its condition, we will process the refund. Please allow for processing time, and the refund will be issued using the original payment method.
Damaged or Defective Items:
If you receive a damaged or defective item, please notify us immediately. We will arrange for a replacement or provide a full refund, including return shipping costs in such cases.
Cancellation Policy:
For cancellations, please reach out to our customer support team as soon as possible. Cancellations are subject to approval and may not be possible if the order has already been processed and shipped.
Please note that our return policy is subject to change without prior notice. We recommend reviewing the policy before making a purchase.
If you have any questions or concerns regarding our return policy, please do not hesitate to contact our customer support team. Thank you for choosing KitchenSak, and we look forward to serving you with our quality products and excellent service.